Shipping Policy

Last Updated: March 6, 2026

Thank you for choosing CustoJoy. This Shipping Policy explains how we process, produce, and ship orders placed through our website. By placing an order, you agree to the terms below.

1. Order Processing and Delivery Time

All delivery timeframes shown on our website are estimated only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs clearance, peak seasons, and other factors outside our direct control.

  • Business Days: Monday – Friday
  • Business Hours: 9:00 AM – 5:00 PM PT
  • Order Cut-off Time: Orders placed before 5:00 PM PT on a business day will begin processing that day. Orders placed after 5:00 PM PT, on weekends, or on holidays will begin processing on the next business day.
  • Production Time: Most orders require 3–5 business days for processing and production before shipment.
  • Customized or Personalized Items: Made-to-order, customized, or personalized items require production time before they can be shipped.
  • Estimated Transit Time:
    • United States: 5–10 business days
    • International: 7–15 business days, depending on destination

Shipping timelines may be longer during holidays, promotional periods, peak seasons, or due to carrier network congestion.

2. Shipping Costs

Shipping fees are calculated based on the delivery destination and order total.

  • United States:
    • Standard Shipping: A flat rate of $5.99 applies to orders under $100.
    • Free Standard Shipping: Available for orders over $100.

All prices are listed in USD.

For some international destinations, tracking visibility may be limited after the package is transferred to a local delivery partner.

3. Shipping Carriers

We work with trusted shipping partners to deliver orders safely and efficiently. Depending on the destination and fulfillment location, your order may be shipped by one or more of the following carriers:

  • United States: USPS, DHL US, DHL Parcel
  • International: Australia Post, Canada Post, DHL Express UK, YunExpress, Yanwen, or other local delivery partners

4. Shipment Origin

To improve fulfillment efficiency and delivery speed, orders may be shipped from different fulfillment locations depending on product type, stock availability, and shipping destination. Your order may ship from our U.S. fulfillment centers or from international fulfillment partners.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. You can also track your order on our tracking page at https://custojoy.com/track-your-order/.

6. Delays and Delivery Issues

While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our direct control, including but not limited to:

  • Weather disruptions
  • Carrier delays
  • Customs inspections or import procedures
  • High shipping volume during peak seasons
  • Incomplete or incorrect shipping information provided at checkout

Carrier delays are outside our direct control, and delivery estimates should not be considered guaranteed delivery dates.

If your order has not arrived within 20–25 business days after shipment, please contact our support team for assistance.

7. Shipping Restrictions

  • Single Shipping Address: Each order can only be shipped to one delivery address.
  • PO Boxes: We may ship to PO Boxes within the United States, primarily through USPS.
  • APO/FPO Addresses: Delivery to military addresses may not be available for all products or carriers.

8. Taxes, Duties, and VAT

  • International Orders: Customs duties, import taxes, VAT, and other destination-related charges are not included unless clearly stated at checkout.
  • Customer Responsibility: Any applicable import fees, duties, or taxes are the responsibility of the recipient.
  • Local Regulations: These charges vary by country, so we recommend checking with your local customs office for more information before placing an order.

9. Contact Information

If you have any questions about shipping or need help with your order, please contact us using the information below:

CustoJoy
Operated by 21ST MERCH, LLC
7575 21st St Apt D, Westminster, CA 92683, United States
Email: [email protected]
Phone: +1 (714) 894-2366
Website: https://custojoy.com/
Online-only store. No physical showroom.
Business mailing address only. No in-person shopping or local pickup.
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM PT

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