Payment Policy

Effective Date: March 6, 2026

At CustoJoy, we are committed to providing a secure and reliable checkout experience. This Payment Policy explains how payments are processed on our website and what customers can expect when placing an order.

1. Currency and Payment Terms

  • Currency: All transactions on our website are processed in USD (United States Dollars).
  • Full Payment Required: We require full payment at checkout before an order can be submitted and processed.
  • Order Processing: Orders will only enter processing and production after successful payment authorization and confirmation.

2. Accepted Payment Methods

payment policy

We currently accept the following payment methods through secure checkout channels:

  • PayPal: A widely used and secure online payment method.
  • Credit & Debit Cards: We accept Visa, MasterCard, American Express, and Discover through secure payment processing.
  • Guest Checkout via PayPal: In many cases, you do not need a PayPal account to pay. You may be able to choose the option to pay with a debit or credit card through the PayPal checkout interface, subject to PayPal availability in your region.

3. Payment Security

Payments on our website are processed through secure payment gateways that use encryption and industry-standard security measures to protect transaction data during checkout.

We do not store your full credit card or debit card details on our own servers when payments are processed through our supported payment providers.

4. Billing, Taxes, and Charges

  • Immediate Charge: Your selected payment method may be charged at the time your order is placed and successfully submitted.
  • Taxes and Fees: Applicable taxes, shipping fees, and other charges, if any, will be calculated and clearly displayed at checkout before you complete your purchase.
  • Order Confirmation: After successful payment, you will receive an order confirmation email containing your order details.

5. Payment Review and Verification

To help prevent fraud and unauthorized transactions, some orders may be subject to manual review or payment verification. If additional verification is needed, we may contact you using the email address provided during checkout.

If payment is unsuccessful, declined, flagged for review, or remains unverified, your order may be delayed, canceled, or not processed until the payment issue is resolved.

6. Contact Us

If you have any questions about payment, billing, or checkout issues, please contact us using the information below:

CustoJoy
Operated by 21ST MERCH, LLC
7575 21st St Apt D, Westminster, CA 92683, United States
Email: [email protected]
Phone: +1 (714) 894-2366
Website: https://custojoy.com/
Online-only store. No physical showroom.
Business mailing address only. No in-person shopping or local pickup.
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM PT

My Cart
Categories